Review area
Identity and purpose
The desk may ask who is sending the funds and what the transaction is for.
Review area
Source of funds
The desk may request enough information to understand where funds came from.
Review area
Recipient route
Payout details may be reviewed before Alipay, WeChat Pay or bank settlement is approved.
When checks may apply
More review on higher-risk flows
Larger size
Higher amounts may require more review before route approval.
Repeat volume
Repeated larger transfers may trigger additional checks.
Route risk
Payout details may need more review if they appear inconsistent or unclear.
Incomplete information
The desk may pause until enough transaction detail is provided.
Service boundaries
The desk can decline or delay a transfer
- Unclear or misleading transaction details
- Prohibited uses or sanction concerns
- Third-party flows without proper explanation
- Any route the desk does not consider suitable
Before you transact
Review the route and quote first
The safest flow is simple: share the transfer details first, wait for route confirmation, then proceed only after the desk confirms the live quote and receiving details.
Contact the desk