AML, KYC & Transaction Review

01Our review approach

AML means anti-money-laundering controls. KYC means knowing and verifying the customer. KYT means reviewing the transaction and its context. ExtentExchange applies review according to the customer, amount, route, recipient, and information available.

Automatic USDT verification checks blockchain payment evidence. It is not an AML clearance, a guarantee about a sender, or proof that no illicit activity exists in a transaction’s history. A confirmed payment may still need further transaction review.

02Activity we do not accept

• Fraud, stolen funds, impersonation, forged records, or deliberate concealment of the payer or recipient.
• Money laundering, terrorist financing, sanctions evasion, or another unlawful payment purpose.
• Payments that the customer is not authorized to make, or attempts to bypass identity, source-of-funds, recipient, or route checks.
• Misleading descriptions of a transaction, undisclosed substitutions of the recipient, or splitting transfers to avoid scrutiny.

Service availability is subject to applicable restrictions and the payment route. Ask support before sending if your circumstances may affect eligibility.

03When an order may need review

Review can occur before accepting a request, after payment is detected, or before the RMB payout. Triggers can include inconsistent details, an unclear commercial relationship, unusual payment patterns, a concern about the source of funds, a recipient restriction, or a lawful request.

A payment marked confirmed can still have an unresolved review requirement. If support tells you a review is pending, do not send further funds or create replacement orders to bypass it.

04Information we may request

• Current identity information and, where necessary, evidence verifying it.
• An explanation of how the USDT was acquired, with relevant transaction or withdrawal records.
• The payment purpose, invoice or order record, and relationship to the RMB recipient.
• Evidence that you are authorized to act for a business or another permitted payer.
• Clarification of a mismatch in the name, amount, transaction, or receiving account.

Requests should relate to the issue being reviewed. Ask support which documents are needed and how to submit them securely before sending sensitive files. Do not post identity documents in public comments, reviews, or a general chat widget. We never need wallet seed phrases, private keys, passwords, or remote control of your device.

05What happens during a review

• Support identifies the order and explains the information needed where disclosure is permitted.
• You provide genuine, relevant information through the agreed private channel.
• The order remains on hold for payout while the unresolved issue is assessed.
• We communicate whether the order can proceed, needs further clarification, or must be declined with an appropriate next step.

There is no universal completion time for every review. Ask for the expected next update in your case. Missing documents, third-party restrictions, or a lawful hold can affect timing.

06Outcomes, refunds, and disagreements

A review may result in approval, a request for additional information, refusal of the proposed payout, or a restriction required by law. Declining an exchange does not automatically mean the service may keep the customer’s funds.

Where a refund is available, it follows the Refund & cancellation policy, including ownership checks and verification of a suitable return address. We do not publish a blanket percentage penalty for a flagged payment or treat a risk score alone as a forfeiture decision.

If you believe a decision is based on incorrect information, contact support@extentexchange.com with the order reference, explanation, and supporting evidence. Information that cannot lawfully be disclosed may be withheld.

07Handling review information

Review records are used for assessing and documenting the transaction, handling disputes, and meeting applicable obligations. Disclosure should be limited to people and providers that need the information for those purposes, or a valid legal requirement. See the Privacy Policy.

Do not publish another person’s identity documents, account details, or private order link when seeking assistance.

08Before you send

Check your order, the source of the funds, the recipient, and the payment purpose. Contact official support if you cannot explain a detail or need confirmation of eligibility. An earlier successful order does not automatically approve a different payer, source, amount, or recipient.