Privacy Policy

Scope of this policy

This policy describes information handling when you visit extentexchange.com, contact the desk, request a quote, provide verification information, or communicate about a proposed or active USDT-to-RMB settlement.

Information that may be collected

The information required depends on the request, recipient, payment purpose, and risk review.

• Contact details and the communication channel you use.
• Requested USDT amount, network, RMB route, and transaction purpose.
• Recipient or supplier details needed to review and complete an eligible payment.
• Identity, business, invoice, order, or supporting information when reasonably requested.
• Communications, quote confirmations, transaction references, and support records.
• Basic technical, security, and server-log information generated when the website is accessed.

How information may be used

• Assess whether a request, recipient, network, and settlement route can be supported.
• Communicate indicative information and transaction-specific confirmed terms.
• Perform identity, recipient, risk, fraud, sanctions, or compliance review where appropriate.
• Coordinate settlement, confirm completion, reconcile records, and handle support or disputes.
• Protect the website, communication channels, customers, recipients, and service operations.
• Meet applicable recordkeeping or lawful-request obligations.

Sharing and service providers

Information may be disclosed only where reasonably necessary to review or perform a requested service, operate communications and hosting, protect against misuse, obtain professional support, or respond to a valid legal requirement. Relevant information may be shared with the intended recipient, payment route, infrastructure provider, compliance provider, or professional adviser when required for that purpose.

ExtentExchange does not ask customers to publish transaction or identity information through the public website.

Third-party communication channels

The website links to services such as WhatsApp and email. When you continue through a third-party service, that provider processes information under its own terms and privacy practices. The quote-request form on the Contact page prepares a message locally in your browser and does not intentionally save the entered fields to WordPress before opening WhatsApp.

Retention

Records may be retained for as long as reasonably needed for enquiry handling, settlement, reconciliation, security, risk review, disputes, operational records, or applicable obligations. Retention can vary according to the type and status of the request. Information no longer reasonably required should be deleted, anonymized, or securely archived where practical.

Security and responsible disclosure

Reasonable administrative and technical safeguards are used to limit unauthorized access, alteration, disclosure, or loss. No internet transmission or storage method can be guaranteed completely secure. Contact the desk promptly if you believe information or a communication channel has been compromised.

Never disclose a wallet seed phrase or private key. ExtentExchange does not need either item to prepare or complete a settlement quote.

Your privacy choices

You may ask about personal information connected to your enquiry, request a correction, or request deletion where continued retention is not reasonably required. Some records may need to be retained for security, dispute, reconciliation, or applicable legal reasons. Identity or account verification may be required before acting on a request.

Policy updates

This policy may be revised when services, communication methods, operational practices, or applicable requirements change. The effective date shown on this page identifies the current published version.

Privacy contact

Use the channels below for a privacy question or request. Do not include unnecessary identity documents or confidential wallet information in an initial message.